FAQ
Frequently Asked Questions
Everything you need to know before your flight.
How do I book my flight?
Choose your experience, date and number of passengers on our booking page. If online payment is not available for your booking, your reservation is recorded as a request and our team confirms availability with you by email or WhatsApp.
What happens if the weather is not suitable?
Safety comes first: the pilot decides on the morning of the flight. If we cancel for weather, we offer to reschedule your flight or refund you according to our Cancellation & Refund Policy.
What time is the hotel pickup?
Flights take place at sunrise, so pickup is very early in the morning. The exact time changes with the seasons and is confirmed by our team the day before your flight.
What should I wear?
Dress in comfortable layers and wear closed, flat shoes. Mornings can be cool before sunrise and warm quickly afterwards.
Can children fly?
Please contact us before booking with the ages of any children so we can confirm the conditions that apply to your flight.
Are there any health restrictions?
Please tell us about any medical condition, recent surgery, pregnancy or reduced mobility when booking. Our team will advise you on whether the flight is suitable.
Can you help me plan a proposal or celebration?
Yes. Use the Private Experiences form or message us on WhatsApp with your date, the number of guests and your ideas, and our team will propose the details.
How can I cancel or change my booking?
Contact our team with your booking reference by email or WhatsApp. Changes and refunds follow our Cancellation & Refund Policy.