Cancellation & Refund Policy
We want every guest to book with confidence. This policy explains what happens if a flight cannot take place or if you need to change your plans.
Cancellation by SKY EXPERIENCE (weather or safety)
If we cancel your flight because of weather conditions or for safety reasons, we will offer you a new date. If no alternative date suits you, you will receive a refund of the amount paid for the flight.
Cancellation or changes by the guest
Please contact us as early as possible with your booking reference. The notice period and any amount retained for a guest cancellation are stated in your booking confirmation. Date changes are subject to availability.
No-show and late arrival
If passengers are not present at the confirmed pickup time and place, or arrive too late to join the flight, the booking may be treated as a no-show according to the conditions stated in your booking confirmation.
Booking requests
If your booking is still a request (not yet confirmed), you can withdraw it at any time at no cost.
How refunds are made
Refunds are made to the original payment method. Refunds of online card payments are processed through our payment provider; processing times depend on your bank. The status of your payment is shown in your booking confirmation.